Oh, we have a problem – Let’s see how we can help!
If you made your insurance policy with the insurance agent BURAI INSURANCE, please see the important information below to get assistance.
Do you need an emergency claim form to fill out? Please download a digital version to fill out on site here.
Problem with your car? Do you need a tow?
For 24h ASSISTANCE please call:
In Spain:
From a foreign phone: +34 900 101 369 (press 2 = English and 1 = Roadside assistance)
From a Spanish phone: 900 101 369
Outside Spain:
+34 934 955 125 (press 2 = English and 1 = Roadside assistance)
GENERALI SEGUROS 24h Home Insurance (in English)
When calling, for example, from a Swedish phone or outside Spain: +34 917 229 123 (press 2 = English and 1 = roadside assistance)
From a Spanish phone: 900 556 000
If you would like our help in opening a claim, please fill in the follwing questions. For us to open a claim for you, it is important that Burai Insurance was the one who arranged your insurance in the first place.
For the insurance company to send a technician, I need you to answer the following questions that the assistance service always asks:
- Your policy number or NIE number?
- When did you discover the damage?
- Does anyone live in the residence full-time? If not, when were you last in the residence and when did you arrive at the residence now?
- If you are in the residence now on holiday, how long are you staying?
- In which room do you think the leak is coming from in your residence?
- In which room and wall/ceiling is the water damage located in the restaurant?
- Is the water running constantly?
- If yes, have you turned off the main water valve?
- If not constantly, does it run when you:
- Shower?
- Flush the toilet?
- Start the washing machine?
- How many bathrooms do you have?
- (If a neighbor is involved)
- Name and phone number:
- Their address:
- Where/in which room is the neighbor’s damage located?
GENERALI SEGUROS Customer Service
Compensation Claims (in English/Spanish)
+34 913 422 549 (press 2 = English)
GENERALI SEGUROS 24h Life Insurance / Repatriation
From Spain:
From Abroad:
GENERALI SEGUROS 24h Funeral Insurance
From a Spanish phone:
934 890 435 (press 3 = English)
From a foreign phone:
+34 934 890 435 (press 3 = English)
DKV Health Insurance
Emergencies/Acute Cases 24h - Medical Assistance 24h
Acute Cases Abroad
Customer Service
Log in with the same NIE/passport number and password you use for DKV’s client portal via the web.
Important Notice
Please have your policy number ready when calling. For non-emergency inquiries, please contact our office during business hours or send us an email. These emergency lines are reserved for urgent assistance only.
24/7 Emergency Assistance Available
Contact us by e-mail info@burai-insurance.com. or telephone +34 951 87 00 41 to give us more details about your specific case.
